Refund and Returns Policy

Effective Date:May 19, 2026

At FC Bird Supply, customer satisfaction is extremely important to us. We are committed to providing a secure, transparent, and trustworthy shopping experience for every customer.

If you are not completely satisfied with your purchase, we are here to help through our fair and customer-focused 30-Day Return & Refund Policy.

30-Day Return Eligibility

Customers may request a return within 30 days from the date the order is delivered.

To qualify for a return, items must meet the following conditions:

  • Item must be unused, unworn, and in original condition
  • Item must be returned in its original packaging
  • All included accessories, manuals, and components must be included
  • Product must not show signs of misuse, damage, or alteration caused by the customer

We reserve the right to refuse returns that do not meet these eligibility requirements.

Non-Returnable Items

For safety, hygiene, and product integrity reasons, certain items may not be eligible for return, including:

  • Used products
  • Damaged or altered items
  • Items missing original packaging
  • Clearance or final sale items (if clearly marked)
  • Customized or personalized products

Return Request Process

To initiate a return, customers must contact our support team within the 30-day return window.

Please include:

  • Full name
  • Order number
  • Reason for return
  • Photos of the item if damaged or defective

Our support team will review the request and provide return instructions if the return is approved.

Return Shipping

Customers may be responsible for return shipping costs unless:

  • The wrong item was received
  • The product arrived damaged
  • The item is defective upon arrival

We recommend using a trackable shipping service when returning items, as FC Bird Supply cannot guarantee receipt of returned packages without tracking confirmation.

Refund Process

Once the returned item is received and inspected, we will notify the customer regarding the approval or rejection of the refund.

If approved, refunds will be issued to the original payment method used during checkout.

Please allow several business days for the refund to appear depending on your financial institution or payment provider.

Late or Missing Refunds

If you have not yet received your refund:

  1. Recheck your bank account
  2. Contact your credit card provider or payment company
  3. Allow additional processing time
  4. Contact your bank

If you still have questions regarding your refund status, please contact us directly.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.

We may request supporting photos to help resolve the issue quickly and efficiently.

Customer satisfaction and order accuracy remain a top priority at FC Bird Supply.

Order Cancellation

Orders may only be canceled before processing or shipment begins.

Once an order has entered processing or has already shipped, cancellation may no longer be possible. Customers may instead follow the return process after delivery.

Policy Updates

FC Bird Supply reserves the right to modify or update this Return & Refund Policy at any time to reflect operational improvements, legal requirements, or customer service updates.

Changes will become effective immediately upon posting on this page.

Contact Information

If you have any questions about returns, refunds, or damaged items, please contact us:

FC Bird Supply
831 Chestnut St, Lebanon, PA 17042, United States
Phone: +1 (717) 675-3407
Email: support@fcbirdsupply.com

Business Hours:
Mon – Sun | 10:00 AM – 5:00 PM

Thank you for shopping with FC Bird Supply. We appreciate your trust and are committed to delivering dependable service, quality products, and responsive customer support.